Privacy Policy

Introduction

Sodel Solutions Pvt. Ltd. ("Sodel," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software development services, visit our website, or interact with us. Please read this policy carefully.

1. Information We Collect

We may collect several types of information from and about users of our Services, including:

Personal Information

• Name, email address, phone number, and job title
• Company name and business contact information
• Payment information (processed through secure payment gateways)
• Project requirements and technical specifications
• Communication records (emails, chat logs, meeting notes)

Technical Information

• IP address, browser type, and device information
• Operating system and version
• Referring website and pages visited
• Time and date of access
• Cookies and similar tracking technologies

Project-Related Information

• Source code, documentation, and technical specifications
• Access credentials for development and testing environments
• Third-party API keys and integration details
• Database schemas and data structures

2. How We Collect Information

We collect information through various means:

• Directly from you: When you fill out contact forms, request quotes, or engage our services
• Automatically: Through cookies, web beacons, and similar technologies when you visit our website
• From third parties: From business partners, service providers, or public sources as permitted by law
• During project engagement: Through collaboration tools, version control systems, and project management platforms

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our software development services
• To process transactions and send related information
• To communicate with you about projects, updates, and support
• To send technical notifications, security alerts, and maintenance messages
• To respond to your inquiries, comments, and requests
• To analyze usage patterns and improve our Services
• To comply with legal obligations and protect our rights
• To prevent fraud and ensure security of our systems

4. Information Sharing and Disclosure

We may share your information under the following circumstances:

With Service Providers

We may engage third-party companies to perform services on our behalf, including:

• Cloud hosting and infrastructure providers (AWS, Azure, Google Cloud)
• Payment processing services
• Project management and collaboration tools
• Email and communication services
• Analytics and monitoring services

For Business Transfers

We may share your information in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

With Your Consent

We may disclose your information for any other purpose with your consent.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Secure development lifecycle (SDLC) practices
• Backup and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Services, fulfill our legal obligations, resolve disputes, and enforce our agreements. Project-related data may be retained according to project agreements and legal requirements. Upon request, we will delete or anonymize your information unless retention is required by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information
• Restriction: Request restriction of processing

To exercise these rights, please contact us using the information provided below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities. Cookies help us improve our Services, analyze usage patterns, and personalize your experience. You can control cookies through your browser settings, but disabling cookies may affect functionality.

10. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at: